Terms and Conditions

Thank you for shopping with The House of Chance, LLC. We want you to be satisfied with your purchase. Please review our return policy carefully.

We accept returns under the following conditions:

• Items must be unused, unaltered, and in their original packaging
• Return requests must be submitted within [7] days of delivery
• Proof of purchase (order number or receipt) is required

• Used or refilled lighters
• Opened or used lighters (including test-ignited items)
• Used cups or drinkware
• Items damaged due to misuse, normal wear, or improper handling
• Clearance or final-sale items (if applicable)

If your item arrives damaged or defective, please contact us within [72] hours of delivery.

To help us resolve the issue quickly, include:

• Your order number
• Clear photos of the damaged item and packaging

We will offer a replacement, refund, or store credit at our discretion.

To initiate a return:

1. Email us at [info@thehouseofchance.com]
2. Include your order number and reason for return
3. Wait for return approval and instructions

Unauthorized returns may not be accepted.

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method
• We are not responsible for lost return shipments

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time: [5–10] business days
• Shipping fees are non-refundable
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Lighters are sold as consumer products and must be used responsibly. We are not liable for damage or injury caused by misuse, modification, or failure to follow safety instructions.

If you have questions about this policy, contact us at:

Email: Info@thehouseofchance.com
Business Name: The House of Chance, LLC
Website: thehouseofchance.com